Leading car hire company Hertz have just launched a new way of settling once and for all disputes over damage caused to rental cars. The company is introducing a photographic inspection system in which all cars will be photographed and documented before being hired out.
Sounds simple, but this measure will save the company a lot of trouble in disputes over damage caused. High-resolution photographic equipment will be used to take multiple images of each car, showing up every scratch and dent.
According to Hertz’s vice-president of communications and corporate affairs Richard Broome, the company currently is plagued by $170 million in damage payments each year and expects this new system to change all that.
Broome also went on to say that: “It will speed up the rental process and help to avoid any disputes over damage. Sometimes we may get into disputes with consumers that don’t get resolved.”
In the old, inaccurate and time consuming system, customers had to accompany a member of staff to give the vehicle a visual inspection at the start and the end of the rental period. After this, any dents or scratches noticed would have to be marked on a special form before the customer was free to leave.
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