A Californian business executive has set up her own website after she was dissatisfied by British Airways’ response to complaints about bed bugs on their aircraft. Zane Selkirk, 28, claims she first saw the creatures when she was travelling from Los Angeles to London. She describes how there was a bug on the seat in front of her when the aircraft was taxiing for take-off and that she saw more of them on her shirt when she visited the toilet later on in the flight.
On a flight to London from Bangalore, Selkirk claims she was bitten some 90 times. On her site, the businesswoman describes how she was horrified not only by the bed bugs but also by the way she was treated by the airline’s staff.
According to Selkirk, BA offered its apologies after the media started to take an interest in her website. She also asserts that the carrier has offered her financial compensation for her ordeal, although she claims to have turned it down
A spokesman for BA has confirmed that the aircraft in question, a Boeing 747, has been removed from service so that the problem can be dealt with. He added that complaints about bed bugs on BA flights are extremely rare and that the airline took the problem very seriously when it did occur.
There has been a resurgence in complaints about bed bugs recently in New York clothing stores and hotels. There have also been complaints from guests staying in hotels in Paris and London.