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Frequently Asked Questions (FAQ's)  

Insurance for Car Hire Cancellation Policy

To cancel this policy before you have travelled please visit http://www.insurance4carhire.com/pages/daily/admin/ - Please enter your policy number and pin provided on the Insurance for Car Hire Email that was sent to you. For any additional Questions regarding this policy please contact.

What's included in the rental price?

• Rentals normally include the following

• Unlimited mileage*

• Third party liability insurance

• Collision damage waiver

• Theft protection

• Local fees and taxes

However it can differ between different suppliers and locations, the inclusions for your rental will be shown in the terms when making your booking and on your rental documentation.

* In most cases your rental will include unlimited mileage, however with some speciality/prestige vehicles and rentals in remote locations in Australia or Canada there will be a limit to the kilometres above and beyond which a charge will be levied. The mileage policy will be clearly shown at the time of booking and on your rental documentation.

Is it possible to book a one way rental?

Yes, enter your drop off and pick up locations in the booking form. There is sometimes a one way fee, specific details can be found in the terms at the time of booking and is payable to the local supplier on collection of the vehicle.

I have points on my license am I still able to rent a vehicle?

You may still be able to rent a vehicle with your endorsements, it depends what the offence was and when you incurred them. Please contact us via our contact form and we can check with the individual supplier. (Remember to include your rental requirements).

I will need a child seat

As child seats are mandatory in most countries, by requesting them in advance they are almost always available. It is important to allow us as much time as possible to confirm them with the suppliers, so please try to let us know at least a week in advance. Please note that you will be required to fit child seats yourself. For older children it is advisable to take your own booster seat with you when travelling.

What are the minimum and maximum ages to rent a vehicle?

This differs from country to country and between rental companies, you will find specific information in the terms section after you have selected your vehicle.

What is DEW?

This is our Damage Excess Waiver product. If your vehicle is damaged the local supplier will charge you, however if you purchase the DEW we will reimburse this charge. Please send us a copy of the supplier accident form, copy of the vehicle check in and check out documents showing the damage being charged, evidence of payments deducted from your credit card, any police reports or other documentation you have to support your claim. This must be send to us within 28 days of the rental end.

Refunds cannot be made against items excluded from the insurance policy (eg tyres, windscreens) or in circumstances which invalidate insurance (such as negligence or operating the vehicle under the influence of drugs or alcohol) Full details of the exclusions to the insurance cover are available on your rental documentation when you collect your vehicle.

DEW doesn’t cover damage to contents or people in the vehicle, and only covers one incidence of damage over the rental duration (ie if a replacement vehicle is also involved in an incident only the first may be claimed for) DEW doesn’t apply to the theft of a vehicle.

Can I take the vehicle out of the country of rental?

This depends on the supplier; full details are available in the terms at the booking stage and on the rental documentation. If you are still unsure please contact us via the contact form on the front page

What happens if my flight is delayed or cancelled?

It is important to provide us with your flight details so our supplier will be able to track your flight. If your flight is cancelled please advise our team as soon as possible as we will need to cancel the vehicle with the supplier and failure to notify us will result in charges.

Is personal accident insurance included?

Personal accident insurance is often included in your holiday insurance policy, and is usually available directly from the supplier.

I have not received my booking confirmation email

It may take up to 72 hours for you to receive your booking voucher. If it has taken longer than 72 hours, please check your spam filter as sometimes these emails are wrongly filtered out, or email us via the contact form on the front page, remembering to quote your booking reference number and we will resend your voucher.

My details are incorrect on my voucher/ I wish to amend my booking

Please email your correct information and booking reference to us via the contact form

What do I need when collecting the vehicle?

The driver will need to take the following:

• Full driving licence (both parts of the new UK licence)

• Credit card in their name

• Rental voucher

It is also advisable to bring an additional means of identifications such as a passport.

What will I need to pay when collecting my vehicle?

Our rates are inclusive however there are some instances where fees must be paid locally, these include but are not limited to Contract Fee in South Africa; Government Tax in Australia; Licensee Fees in Barbados and Jersey.

Any additional extras such as child seats, one way fees or extra insurances are also payable locally.

All local charges are advised at the booking stage and on rental documentation.

Charges in Miami & Las Vegas Airports

A Facility charge has recently been introduced at both airports to contribute towards building new facilities. This charge, if not included in your rental, if payable to the supplier locally when collecting the vehicle. Full details are in the terms after you have selected your vehicle.

If I am involved in an accident what should I do?

You must advise the local rental company as soon as possible (within 24 hours) You should also advise the local police and complete a police report. Full details of the 3rd party should be taken. An accident report must be completed when returning the vehicle to the supplier. In the event of an accident where the vehicle requires replacement or repair the rental company must give authority for this to be carried out. Retain copies of all documentation for your own records.

Why have I been charged by the supplier?

The local supplier may charge you for refuelling, additional extras or damage to the vehicle. When you collected your vehicle you may have purchased and signed for some of these. Documentation from the supplier will list the charges made. If you require clarification please feel free to contact us via the contact form and we can investigate. Please note as we need to contact the supplier this may take up to 10 working days.

I returned my vehicle early – will you give me a refund for unused days?

Unfortunately we are unable to refund any unused days or make refunds on vehicles returned early.